Return Policy for Veterinarians

ANTINOL PLUS 30-DAY STANDARD RETURN POLICY FOR VETERINARIANS (LESS SHIPPING AND HANDLING)

Last updated: March 24th, 2025

Pet HealthWorks is confident you will be satisfied with your purchase of Antinol Plus. However, should you change your mind about your purchase, you may return any unused, unopened, fully sealed Antinol Plus that you purchased during the first 30 days after your purchase for a full refund of the purchase price of those orders less any shipping and handling.

This policy is for veterinarians only. If you are a consumer who purchased Antinol Plus directly from Pet HealthWorks, please refer to our 30-day money back guarantee policy to determine whether you are eligible for a refund of those purchases.

To be eligible for a refund under this 30-day standard return policy, you must:

  • be a veterinarian, veterinary practice, veterinary clinic or veterinary hospital;
  • be located in the United States or Canada; and
  • have purchased your Antinol Plus that you wish to return directly from Pet  HealthWorks (by phone, through our Antinol Plus Sales team, or through the veterinary portal on our antinolplus.com website).


Exclusions 

The following are not eligible for a refund under this 30-day standard return policy:

  • any opened or unsealed bottles or boxes of otherwise eligible Antinol Plus product;
  • any empty (or partially empty) bottles or boxes of otherwise eligible Antinol Plus product;
  • free or promotional products included with any purchases of any Antinol Plus products;
  • any Antinol Plus products purchased through third-party distributors, retailers or online third-party marketplaces (such as Amazon, Chewy.com, or eBay); 
    any Antinol Plus products purchased outside of the United States of America or Canada;
  • any Antinol Plus products purchased more than 30 days before the return date; and
  • shipping and handling charged on any orders.


Additionally, Pet HealthWorks reserves the right to refuse, in its sole discretion, returns and refunds under this return policy in case of fraud, abuse of this return policy, excessive order quantities, or violations of our Terms & Conditions.

Please note: 
For any Pet HealthWorks products you purchased through a third-party distributor, retailer or an online third-party marketplace, please contact that third-party distributor, retailer or marketplace for information on their applicable return policy.

Return Process for Eligible Orders

If you are eligible for a refund for your purchase of Antinol Plus products under this 30-day standard return policy, please follow the following return process to return your products and receive your refund return to us the unused, unopened, fully sealed products you purchased directly from us no later than 30 days after the date of your most recent purchase (together, if applicable, in one package with all free or promotional products in unused, unopened, fully sealed condition).

You must pre-pay all return shipping. C.O.D. returns are not accepted. We recommend that you keep the tracking number until you receive your refund, as we are not responsible for items lost in transit. Return of less than all eligible purchases may result in a partial refund or denial of a refund.

Please allow up to 30 days after our receipt of your eligible return for us to process your return and issue a refund (less shipping and handling). 

The refund will be in US Dollars and in the amount of the original purchase price charged in US Dollars (less shipping and handling); therefore, if your purchase was made using a non-US method of payment (such as a foreign credit or debit card), please note that the refund amount may vary from the amount originally charged to your non-US method of payment due to fluctuations in exchange rates and any cross-border or international transaction fees imposed by your financial institution or card issuer. These fees, along with any conversion charges applied by your bank, are beyond our control and will not be reimbursed.

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